Overview
This course prepares learners for the CompTIA A+ Core 2 (220-1202) certification, focusing on the essential skills needed to support modern operating systems, secure IT environments, troubleshoot software issues, and manage operational processes. The course provides a balanced mix of theory, demonstrations, and hands-on labs to reinforce concepts and prepare participants for real-world roles in technical support and IT administration.
Key topics include Windows and macOS management, cybersecurity basics, software diagnostics, and professional IT procedures aligned with industry standards.
Prerequisites
Participants should have:
- Completed CompTIA A+ Core 1 (220-1201) or possess equivalent hardware/networking experience
- Familiarity with basic computer usage and terminology
- Interest in pursuing a role in IT support or systems administration
Target audience
This course is intended for:
- Aspiring IT support professionals and desktop technicians
- Technical staff looking to formalise their experience with a recognised certification
- Career changers entering the IT field with a focus on systems and software support
Learning objectives
By the end of this course, learners will be able to:
- Install and configure major operating systems including Windows, macOS, and Linux
- Use command-line tools to manage files, users, and configurations
- Apply security best practices to devices and data, including authentication, permissions, and endpoint protection
- Troubleshoot operating system and application issues using structured methodologies
- Implement documentation, change management, and professional communication practices
- Prepare confidently for the CompTIA A+ Core 2 (220-1202) certification exam
Course Outline
Operating systems
- Installing Windows: clean, upgrade, and imaging
- Features and tools of Windows OS editions
- Working with macOS, Linux, and mobile operating systems
- Virtual machines and remote access
- Command-line tools: dir, ipconfig, netstat, tasklist
Security
- Physical and digital security threats
- Authentication methods: multifactor, smart cards, biometrics
- Wireless and wired network security protocols
- Malware removal and prevention techniques
- Device hardening and data disposal practices
- Configuring firewalls, antivirus, and endpoint protection
Software troubleshooting
- Troubleshooting boot errors and startup issues
- Diagnosing application crashes and system slowdowns
- Identifying and resolving compatibility issues
- Common error messages and resolution tools
- Troubleshooting mobile OS apps and services
Operational procedures
- Best practices in safety and environmental controls
- Documentation, inventory, and change management
- Professional communication and escalation
- Backup, disaster recovery, and incident response planning
- Licensing, scripting basics, and remote support tools
Exams and assessments
There are no formal exams within the course. Instead, learners will complete:
- End-of-module knowledge checks
- Scenario-based troubleshooting exercises
- Practice questions modelled on the CompTIA 220-1202 exam format
- Roleplay scenarios to build professional communication skills
Hands-on learning
This course includes:
- Virtual labs to install and configure operating systems
- Command-line tool exercises in Windows and Linux
- Security configuration walkthroughs with guided labs
- Simulated troubleshooting of common user issues
- Operational tasks such as backups, logging, and documentation
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.