Overview
Effective communication is at the heart of collaboration, problem-solving, and workplace relationships. This interactive 90-minute session helps participants sharpen essential communication skills—such as clarity, active listening, and inclusive language—to improve daily interactions across diverse and hybrid work environments. With a focus on practical application, learners will develop techniques they can implement immediately to foster trust, minimise misunderstanding, and enhance workplace rapport.
Prerequisites
There are no prerequisites for this course. It is suitable for professionals of all backgrounds. A willingness to reflect and participate actively in discussions will enhance the learning experience.
Target audience
This course is designed for:
- Professionals across all sectors who want to improve their communication skills
- Teams working in hybrid or remote environments
- Individuals seeking to strengthen relationships and collaboration through better communication
Learning objectives
By the end of this course, learners will be able to:
- Recognise key components of effective communication and their impact on workplace collaboration
- Implement active listening strategies to improve rapport and reduce misunderstanding
- Apply inclusive communication techniques to promote clarity and engagement across different settings
- Adapt communication style to suit hybrid environments, including virtual meetings and written formats
What will the course cover?
Core communication concepts
- The role of clarity, tone, and intent in communication
- Common pitfalls in everyday workplace interactions
- Why communication skills matter in modern organisations
Hybrid realities
- Navigating challenges in hybrid and remote settings
- Tools and techniques for clarity in virtual and face-to-face interactions
- Adapting delivery style for meetings, chats, and emails
Inclusivity in communication
- The impact of inclusive language and behaviour
- Recognising unconscious habits that exclude or confuse
- Practical steps to ensure everyone feels heard and respected
Practical application
- Guided exercises to practise listening and clarity
- Real-world scenarios to challenge assumptions
- Peer feedback and personal reflection
Exams and assessments
There are no formal assessments or exams in this course. Learners will participate in interactive discussions and complete reflection tasks designed to reinforce key skills and insights.
Hands-on learning
This course features:
- Live practice with active listening and communication techniques
- Small-group discussions to share insights and apply learning
- Realistic roleplays to practise inclusive and effective communication
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.